CUSTOMER EXPERIENCE(CX) MATURITY ASSESSMENT TOOL

Improving customer experience (CX) is no longer just a “nice to have”—it’s a key business driver that directly impacts customer retention, loyalty, and revenue growth. Yet, many businesses still struggle to measure where they stand when it comes to delivering a truly customer-centric experience. That’s where the right tools come into play.

At Foundcoo, we believe that meaningful improvement begins with clarity. That’s why we’ve developed a simple yet powerful Customer Experience Maturity Assessment. This tool helps you evaluate your current CX efforts and identify exactly where your strengths lie—and where there’s room for improvement.

The assessment covers essential dimensions of a strong CX program, including customer feedback collection, data analysis, personalization, omnichannel consistency, employee involvement, and proactive issue resolution. By examining each of these areas, you’ll get a holistic view of how well your organization is aligned with modern CX best practices.

Why does this matter? Because businesses that actively invest in CX see better results—according to research, companies with a strong customer experience mindset drive 4-8% higher revenue than their competitors. But without understanding your baseline, you’re essentially navigating blind.

Once you complete the assessment, you’ll receive a personalized report that outlines your CX maturity level—from foundational to optimized—along with actionable recommendations on how to move to the next stage. Whether you're just starting your CX journey or looking to refine and expand an existing program, this tool helps guide your strategic decisions with data-backed insight.

Don’t leave your customer experience to guesswork. Take the CX Maturity Assessment today, and start building a more cohesive, empathetic, and growth-focused approach to customer relationships. Because a better experience for your customers always leads to better outcomes for your business.